Frequently Asked Questions
Find answers to common questions about our UK vitamin store
🛒 Ordering & Products
What types of vitamins and supplements do you sell?
We specialize in premium vitamins and supplements for weight management, including protein powders, mass gainers, weight loss supplements, multivitamins, probiotics, and GLP-1 support products. All products are specifically selected for UK customers.
Are your products suitable for vegetarians/vegans?
Many of our products are suitable for vegetarians and vegans. Each product page clearly indicates dietary suitability. Look for the vegetarian/vegan labels or contact our team for specific product recommendations.
How do I know which supplement is right for me?
Our product descriptions include detailed information about benefits and usage. For personalized advice, contact our UK customer service team who can help you choose the right supplements for your weight management goals.
🚚 Shipping & Delivery
Do you offer free shipping in the UK?
Yes! We offer FREE standard UK shipping on all orders over £250. Orders under £250 have a flat shipping rate of £4.99 for standard delivery (3-5 working days) or £9.99 for express delivery (1-2 working days).
How long does delivery take?
Standard delivery takes 3-5 working days across the UK. Express delivery is available for 1-2 working days. Orders placed before 2 PM (Mon-Fri) are dispatched the same day from our UK warehouse.
Can I track my order?
Absolutely! Once your order is dispatched, you'll receive an email with a tracking number. You can track your delivery in real-time from our UK warehouse to your door.
💳 Payment & Security
What payment methods do you accept?
We accept bank transfers, cryptocurrency (Bitcoin, Ethereum, USDT, Litecoin, Bitcoin Cash), and e-wallets like PayPal. We do NOT accept credit or debit cards. All transactions are secured with 256-bit SSL encryption. Crypto payments receive a 5% discount!
Is it safe to order from your website?
Yes, completely safe! We use industry-standard SSL encryption and are PCI compliant. Your payment information is never stored on our servers and all transactions are fully GDPR compliant.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all unopened products. If you're not satisfied, return the item in its original, unopened packaging within 30 days for a full refund. Contact returns@aplusvitamin.com to initiate a return.
Can I return opened products?
For health and safety reasons, we cannot accept returns of opened vitamin or supplement products. However, if you receive a damaged or faulty item, we'll provide a full refund or replacement regardless of whether it's been opened.
💊 Product Quality & Safety
Are your products tested for quality?
Yes! All our products are third-party lab tested for purity and potency. We only stock pharmaceutical-grade supplements that meet strict UK and EU quality standards. Every product comes with full traceability.
Do your products have any side effects?
Our products are made from high-quality, natural ingredients. However, individual reactions can vary. Always read the product label, follow dosage instructions, and consult your healthcare provider if you have any medical conditions or concerns.
How should I store my vitamins?
Store your vitamins and supplements in a cool, dry place away from direct sunlight. Keep them in their original containers with lids tightly closed. Always check the product label for specific storage instructions.
📞 Customer Service
How can I contact customer service?
Email us at support@aplusvitamin.com or call 0800 123 4567 (Mon-Fri, 9am-5pm GMT). We respond to all emails within 24 hours. Our UK-based team is here to help with any questions about products, orders, or delivery.
Do you have a physical store?
We're an online-only retailer, which allows us to offer better prices and faster delivery across the UK. All orders are dispatched from our secure UK warehouse with full tracking.