Returns & Refunds
30-day money-back guarantee on all UK vitamin orders
30-Day Money-Back Guarantee
We're confident you'll love our premium vitamins and supplements. If you're not completely satisfied with your purchase, return it within 30 days for a full refund. No questions asked!
How to Return Your Order
Contact Us
Email us at returns@aplusvitamin.com within 30 days of receiving your order. Include your order number and reason for return.
Get Authorization
We'll send you a Return Authorization Number (RAN) and return address within 24 hours.
Pack & Ship
Securely pack your items with the RAN clearly marked. Ship to our UK returns address using a tracked service.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 working days.
✓ Return Eligibility
Items must meet these conditions:
- Returned within 30 days of delivery
- Products unopened and in original packaging
- Seals intact and unbroken
- Include all original documentation
- Not damaged or tampered with
*For health and safety reasons, we cannot accept returns of opened vitamin or supplement products.
💷 Refund Process
What to expect:
- Full Refund: You'll receive a full refund of the product price
- Original Payment Method: Refunds are issued to your original payment method
- Processing Time: 5-7 working days after we receive your return
- Shipping Costs: Original shipping fees are non-refundable (except for faulty items)
- Return Shipping: Customer is responsible for return postage costs
🔄 Exchanges
Need a different product? We're happy to help! Contact our customer service team to arrange an exchange. We'll guide you through the process and ensure you get the right vitamins for your needs.
Exchange process: Return your original item following the standard return process, then place a new order for your preferred product.
⚠️ Damaged or Faulty Items
Received a damaged or faulty product?
- Contact us immediately with photos of the damage
- We'll arrange a free return collection
- Full refund or replacement sent at no cost to you
- All shipping costs covered by us
- Priority processing within 48 hours
Your satisfaction is our priority! We'll make it right.
📞 Need Help?
Contact our UK customer service team:
Email: returns@aplusvitamin.com
Phone: 0800 123 4567 (Mon-Fri, 9am-5pm GMT)
Response time: Within 24 hours
We're here to ensure you have the best experience with A Plus Vitamin UK!